We have an immediate need for a Field Service Representative in the Queens, NY area that is open to working 100% on-site and available for occasional weekend work and overnight travel. You would be responsible for a broad scope of operational support and install, move, add, and change requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Qualifications:
• 0 -2 years formal IT training or 2 years equivalent work experience within IT support
• Good communication skills
• Ability to build relationships with customers
• Troubleshooting - ability to think outside the box and find creative solutions Basic Entry

Requirements:
• Ability to provide on-site, and on-call 7x24x365 support, as needed.
• Must have a valid driver’s license.
• Ability to work within a team environment.

Examples of some of the Essential Responsibilities include:
• Providing service and customer support during field visits or dispatches.
• Diagnosing errors or technical problems and determines proper solutions.
• Producing timely and detailed service reports.
• Documenting processes.
• Collect and analyze performance data to provide technical assistance.
• Accurately document solutions related to complex issues
• Create workaround procedures when standard procedures have failed and ensure issues are resolved
• Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
• Build positive relationships with customers

This is a great opportunity for you to join a fantastic team and company.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.