As a Field Engineer for the Mountain Region, you serve as the technical backbone for our client’s IT infrastructure across 47 airports, reservation facilities, and corporate departments. This is a high-impact, mobile role focused on maintaining seamless operations through expert repairs, troubleshooting, and IMAC (Installations, Moves, Adds, and Changes) services.

This position is ideal for a technical professional who enjoys a dynamic work environment, frequent regional travel, and the unique challenges of aviation technology.

Primary Responsibilities:
• Operational Support: Provide end-to-end technical support for desktop devices, applications, and peripherals within office, reservation, and airport environments.
• Aviation-Specific Tech: Install and maintain specialized airline equipment, including Kiosks, Flight Information Display Systems (FIDS), and Ramp Information Display Systems (RIDS).
• Infrastructure Maintenance: Implement and repair network devices, telephone systems, and multiple server platforms to ensure 24/7 connectivity.
• IMAC Services: Execute physical relocations and setups of IT infrastructure, including workstations, routers, and peripheral devices as dictated by service requests.
• Regional Coverage: Manage a heavy travel schedule to support the Mountain Region, participating in an on-call rotation that includes weekends and off-hour shifts.

Candidate Qualifications:
• Experience: 3+ years of equivalent IT experience (or 2–4 years of formal IT training).
• Technical Knowledge: Proficiency in Windows workstations, MS Office Suite, and basic Network/Server architecture.
• Troubleshooting: Strong hardware and software diagnostic skills are essential.
• Communication: Excellent verbal and written skills to interface with various departments and airport personnel.
• Certification: CompTIA A+ Certification is preferred.
• Industry Background: Previous experience in an airline or aviation environment is a significant plus.

Physical & Logistics Requirements:
• Ability to travel extensively throughout the Mountain Region (minimal overnight stays).
• Must be able to perform physical tasks associated with relocating IT equipment.
• Flexibility to work non-standard hours, including weekends and on-call shifts.

Unlike a standard "help desk" or "desktop support" role, this position offers:
• Autonomy: You are the face of our client’s IT for the region, often acting as the primary expert on-site.
• Technical Variety: One hour you’re troubleshooting a Windows OS issue, and the next you’re inside a specialized gate kiosk or configuring a server.
• The Aviation Environment: You get to work behind the scenes in one of the most complex and exciting industries in the world.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.