Are you passionate about solving technical challenges and delivering exceptional customer service? Join our team as an On-Site Field Engineer in Detroit, MI, and be a key player in maintaining and enhancing IT infrastructure in dynamic and critical environments like offices, reservation centers, and airport locations.

As a Field Engineer, you will:
• Provide top-tier customer support during on-site visits, troubleshooting technical problems with hardware, software, and systems.
• Perform IMAC (Install, Move, Add, Change) services for IT equipment, ensuring smooth operation and minimal disruption.
• Accurately document processes, performance data, and solutions to complex issues while creating effective workarounds when necessary.
• Utilize ladders to access and manage equipment as required.
• Collaborate with field engineers, technicians, and customers to develop technical solutions and foster positive relationships.
• Support the SIDA (Security Identification Display Area) driving and escort requirements to maintain compliance in secure environments.

What is so exciting about this position?
• Work in high-energy settings that keep you on your toes.
• Tackle diverse technical challenges in a collaborative and customer-focused environment.
• Be a critical contributor to the success of IT operations at some of the most essential locations.
• Build expertise in troubleshooting and systems support while growing professionally.

Here are some of the required skills you need to be a star:
• Technical Skills: Experience with desk-side support, Windows operating systems, and troubleshooting hardware/software issues.
• Customer Service Excellence: Strong interpersonal skills to ensure positive interactions with customers and teams.
• Attention to Detail: Ability to document processes and solutions meticulously.
• Physical Readiness: Comfort with ladder use for equipment access.
• Flexibility: Adaptability to work in a fast-paced, 24/7 on-call environment.
• Compliance Awareness: Familiarity with SIDA driving and escort requirements is a plus.

Here are some key attributes for success:
• Problem-solving skills to develop effective technical solutions.
• Ability to work independently while contributing to a team-oriented culture.
• Commitment to delivering high-quality work on time.
• Strong organizational skills to manage workflows efficiently.

If you’re eager to take on technical challenges and make an impact in a fast-paced environment, this is the opportunity for you. Join us as an On-Site Field Engineer in Detroit, MI—apply now and be part of a team where your skills and dedication will truly shine!


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.