AllSTEM Connections has a need for 2 Help Desk Analysts in Topeka, KS. These are both 6-12 month contracts with the possibility of converting to a direct hire position. This will be 100% onsite positions.

Key Responsibilities:
Provide client-side application and software support for enterprise and agency-specific applications such as Microsoft O365 apps (Outlook, Word, Excel, OneDrive), Cisco VPN, Cisco Jabber, Adobe, CoreFTP, and various 3rd party applications.
Perform software installation, configuration, updates, and troubleshooting.
Manage user accounts, including password resets, account logon troubleshooting (remote and on-prem), and basic Active Directory modifications.
Coordinate with the IT Asset Analyst to manage hardware and software inventory, including license assignments and hardware compatibility.
Troubleshoot hardware issues and perform system upgrades, including BIOS, driver, and firmware updates.
Join computers to Active Directory, create computer objects, and manage peripherals (printers, scanners, etc.).
Image/reimage devices and manage user off-boarding device processes.
Provide device encryption remediation and manage Dell support tickets for non-DtaaS devices.
Respond to incoming support calls, diagnose problems, and escalate issues when necessary.
Log and categorize trouble tickets following established help desk processes, while contributing to the knowledge base.

Qualifications:
Education:
High School Diploma/GED or completion of a technical school program in information technology or a relevant field.

Experience:
Experience installing, upgrading, and troubleshooting commonly used hardware and software.
Understanding of computer hardware, software, and operating systems.

Preferred Experience and Skills:
Ability to work well independently and as part of a team.
Provide basic training and guidance to end-users on IT systems and software usage.
Ability to document support activities, solutions, and procedures for knowledge base articles.
Familiarity with help desk ticketing systems and IT service management processes (e.g., ITIL).
Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Problem-solving and troubleshooting skills, with attention to detail.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.