We are seeking a highly capable IT Application Support Analyst to provide technical support across desktop, system, and cloud environments. The ideal candidate will have at least 3 years of hands-on experience resolving technical issues, managing tickets, and supporting enterprise tools in a fast-paced setting. This role requires strong troubleshooting skills, proficiency with Microsoft technologies, and the ability to work collaboratively with cross-functional teams.

Key Duties Include:

Deliver daily desktop and end-user support, ensuring prompt resolution of technical issues.
Manage and update support tickets through ServiceNow.
Utilize Microsoft Intune for device imaging and endpoint management.
Perform Active Directory tasks: user account setup, password resets, and security group updates.
Support O365, Teams, and SharePoint for user access and functionality.
Troubleshoot basic networking issues including cabling, switch basics, and IP identification.
Execute server administration tasks such as creating folders/shares and verifying services.
Collaborate with internal teams to maintain smooth IT operations and system reliability.

Required Experience & Skills:

3+ years of Desktop Support experience.
Proficiency with ServiceNow, Intune, Active Directory, and O365/Teams/SharePoint.
Strong understanding of basic networking and server fundamentals.
Excellent communication, customer service, and problem-solving abilities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.