We are looking for a highly motivated and experienced Program Manager to join our team on a fully on-site, long-term contract. In this role, you will be at the forefront of launching and managing a new NDC API-based travel platform. You will coordinate with technology partners and travel agencies to ensure successful onboarding, integration, and product launches. If you're a solutions-driven professional with a passion for travel and technology, we want to hear from you.

Responsibilities:
- Lead the product launch of a new NDC API-based travel platform for technology partners and travel agencies.
- Design and implement processes for onboarding and integrating travel agencies and developers.
- Create user-friendly documentation, content, and artifacts to support customers in evaluating, acquiring, and using the new content channel.
- Analyze and document customer needs, including those of buyers and product operators, to ensure successful adoption of the platform.
- Collaborate with cross-functional teams to identify customer motivations and develop strategic solutions.
- Ensure that deliverables are met on time and that all dependencies are clearly communicated across teams.
- Maintain a deep understanding of travel-related industry segments, including airlines, hotels, and travel agencies.

Minimum Qualifications:
- 4-6 years of relevant work experience.
- Previous experience as a Product Manager, Product Owner, Product Marketer, Launch - Manager, or Business Analyst for a B2B product.
- High-level knowledge of the travel industry (airlines, hotels, travel agencies) and familiarity with NDC (New Distribution Capability).
- Basic project management skills, with the ability to coordinate and visualize activities, dependencies, and deliverables.
- Ability to understand customer motivations and provide tailored solutions.

Preferred Qualifications:
- Experience in technical product management or operations at an airline, travel agency, online travel distributor, or GDS.
- Experience with NDC standards and implementation.
- Experience with customer journey mapping and customer segmentation techniques.
- Proven experience in launch management for a globally available B2B product or service.
- Development experience using SOAP or RESTful APIs.
- Familiarity with Business Model Canvas or Value Proposition Canvas toolset.

EEO/AA Employer/Vet/Disabled.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.