We are seeking a Customer Renewal Executive / Project Coordinator to support end-to-end renewal execution for enterprise SaaS customers. This role is responsible for managing contract renewals, negotiating commercial terms, and supporting strategic migrations to updated service offerings. The ideal candidate has experience in SaaS renewals, customer-facing negotiations, and working cross-functionally in a fast-paced, global environment.

Key Responsibilities:
Manage the full renewal lifecycle, including renewals, early renewals, restructures, and migrations to new SKUs.
Interface directly with customers to negotiate commercial terms and drive incremental revenue.
Partner with Customer Success Managers, Account Executives, and extended account teams to execute renewal strategies.
Support strategic migration initiatives aligned with long-term contract and portfolio changes.
Navigate internal systems and collaborate with legal, finance, and commercial teams to complete renewals.
Apply forecasting and commercial metrics to support renewal planning and reporting.

Qualifications:

Bachelor’s degree or equivalent experience.
Experience in customer-facing roles involving renewals, contract negotiations, or account management.
Strong understanding of SaaS/cloud commercial models and renewal processes.
Excellent communication and relationship-building skills.
Ability to manage multiple priorities while remaining detail- and process-oriented.
Comfortable working across multiple systems and global, cross-functional teams.
English fluency required; Spanish or Portuguese fluency is a plus.

Additional Information:
Remote role.
Long-term contract opportunity supporting a strategic enterprise initiative.


Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.