Technical > IT Support Specialist
Salary National Average
| Low | Medium | High |
|---|---|---|
| 49650.0000 | 60830.0000 | 79290.0000 |
Supply and Demand
Candidate Supply: 210 Job Openings: 108
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Short Description:
An IT Support Specialist is responsible for providing technical assistance to users within an organization, troubleshooting hardware, software, and network issues. They respond to helpdesk requests, diagnose problems, and resolve technical issues either remotely or on-site. The role involves installing and configuring computer systems, supporting IT infrastructure, and maintaining user accounts and software applications. IT Support Specialists also ensure that systems are secure, perform regular updates, and may assist in training staff on new technologies or tools. Strong communication and problem-solving skills are essential in this role.
Duties / Responsibilities:
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
Skills / Requirements / Qualifications
- Educational Background: A bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
- Technical Skills: Proficiency with operating systems (Windows, macOS, Linux), software applications, networking concepts, and hardware troubleshooting.
- Problem-Solving Ability: Strong analytical skills to troubleshoot technical issues, diagnose problems, and implement effective solutions.
- Customer Service Skills: Excellent interpersonal and communication skills to provide clear guidance and support to end-users, both remotely and in person.
- Experience: At least 2 years of experience in IT support or helpdesk roles, with a solid understanding of IT systems, troubleshooting techniques, and user support.
- Certifications: Certifications such as CompTIA A+, ITIL, Microsoft Certified Professional (MCP), or similar industry-recognized qualifications are preferred.
- Knowledge of Network and Security Concepts: Understanding of networking fundamentals (e.g., DNS, VPN, IP configurations) and basic security principles (e.g., firewalls, antivirus, data encryption).
- Time Management and Multitasking: Ability to manage multiple support requests and prioritize tasks effectively in a fast-paced environment.
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