Technical > Tech Support Specialist
Salary National Average
| Low | Medium | High |
|---|---|---|
| 41650.0000 | 49130.0000 | 60190.0000 |
Supply and Demand
Candidate Supply: 10,342 Job Openings: 4,062
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Short Description:
A Tech Support Specialist is responsible for assisting users with troubleshooting and resolving hardware, software, and network issues. They provide technical support via phone, email, or in person, guiding users through problem-solving steps and escalating complex issues when necessary. Tech Support Specialists also document support requests, maintain system updates, and ensure a smooth IT experience for users. Strong problem-solving skills, technical knowledge, and excellent communication abilities are essential for success in this role.
Duties / Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Skills / Requirements / Qualifications
- Education: Degree in Computer Science or Information Technology.
- Certification: Certification in Microsoft, Linux, or Cisco is advantageous.
- Experience: Prior experience in tech support, desktop support, or a similar role.
- Software: Proficiency in Windows/Linux/Mac OS, including experience with remote desktop applications and help desk software.
- Attention to detail: Attention to detail and good problem-solving skills.
- People Skills: Excellent interpersonal skills.
- Communication: Good written and verbal communication.
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