Technical > Application Support Specialist
Salary National Average
| Low | Medium | High |
|---|---|---|
| 48460.0000 | 65220.0000 | 85910.0000 |
Change from Previous Year:
+4%
Supply and Demand
Candidate Supply: 1,374 Job Openings: 55,471
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Short Description:
Application Support Specialists oversee the installation and maintenance of software applications in order to streamline business operations. Their duties include optimizing software application performance, installing updates, and performing debugging procedures. They may be employed by companies or work as freelance contractors.
Duties / Responsibilities:
- Providing software application support under the supervision of the Senior Engineer.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front end and back end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Keeping record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front end support to clients and colleagues in other departments.
Skills / Requirements / Qualifications
- Education: A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
- Experience: Demonstrable experience as an Application Support Specialist in a related field.
- Programming Languages: Advanced knowledge of front end and back end programming languages, such as C++, Java script, Python, and Ruby.
- Performance Monitoring: Ability to manage code migration, document configuration changes, and monitor performance.
- Customer Service: Exceptional ability to provide front end support to internal departments and web-based clients.
- Problem Solving: Advanced proficiency in determining the causes of application errors and repairing them.
- AES: Knowledge of Advanced Encryption Standards (AES).
- Skill building: Ability to keep up with innovation in application design.
- Communication: Exceptional communication skills.
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